EXCHANGES AND RETURNS POLICY

Thank you for your purchase and for choosing us!

If, for any reason, you are not completely satisfied with your purchase, you may exercise your right of withdrawal within 14 days from the date of receipt of the product. Below you will find all the information you need regarding RETURNS or EXCHANGES.

RETURNS AND RIGHT OF WITHDRAWAL

To correctly start the return process, you must first complete the withdrawal form available on the RIGHT OF WITHDRAWAL page.

Once we receive your request, we will provide you with all the necessary instructions to proceed with returning the product.

The product must be returned within 14 days from the date you communicate your decision to withdraw.

Return shipping costs are the responsibility of the customer, except in cases where the product received is incorrect, defective, or damaged.

Return Conditions

For a return to be accepted, the product must be returned in the same condition in which it was received.

The item:

  • must not have been worn or used;

  • must not show scratches, signs of wear, damage, or alterations;

  • must be returned complete with the original packaging.

Once we receive the product, we will verify the condition of the item. If the product does not meet the return eligibility requirements (for example, if it is damaged), it will not be refunded.

If the return is accepted, the refund will be issued to the original payment method and may take up to 10 business days to be processed, depending on the technical processing times of the payment provider.

Return Shipping

After the request has been confirmed, you will receive the shipping instructions.

We always recommend using a tracked shipping method, preferably with an express courier (such as DHL, UPS, GLS), especially considering the value of the items, in order to reduce the risk of loss.

The customer is responsible for the shipment until the product is received.

EXCEPTIONS / NON-RETURNABLE ITEMS

The right of withdrawal does not apply to items made or modified according to the customer’s specific requests.

For example, the following items cannot be returned:

  • items with personalised engravings;

  • items modified according to the customer’s request;

  • variations in stones or characteristics different from those available on the website;

  • special sizes or modifications not available in the catalogue.

EXCHANGES

To request an exchange, you must contact us at mindyoursjewels@gmail.com within 14 days from receiving the product, indicating the order number and specifying the item you wish to exchange.

For exchanges, the returned product must also meet the eligibility conditions described above, and shipping costs will be charged to the customer, except in cases of errors or issues attributable to us. As with returns, we recommend using a tracked shipping method, preferably with an express courier (such as DHL, UPS, GLS), especially considering the value of the items, to reduce the risk of loss.

Please note that we accept exchanges regarding ring sizes, subject to product availability and the sizes indicated on the website (S M L).

If you wish to replace an item with a different product, you will need to return the original item and, once the return has been accepted and refunded, place a new order on the website.

DAMAGED OR INCORRECT PRODUCT

Upon receiving your item, please check the product and contact us promptly in case of:

  • damaged product;

  • defects;

  • item received incorrectly compared to the order placed.

In this case, please send an email to mindyoursjewels@gmail.com including:

  • order number;

  • buyer’s name;

  • photo of the product received.

If the issue is attributable to Mind Yours Jewels, shipping costs will be covered by us.

For any questions, you can contact us at mindyoursjewels@gmail.com or through the contact form available here.